Disputes and re-casts

If something feels off about a completed Working, Divina uses a re-cast-first approach: try to make the work right before reaching for a refund.

1. Re-cast first. Message the practitioner and ask them to re-do or extend the work. Many are happy to re-cast when a seeker feels unsettled.
2. Refund second. If a re-cast isn't appropriate and one of the refund conditions applies—like non-delivery—contact support to review a refund.

Remember the dividing line: a disappointing result is not refundable, but work that was never delivered is. Re-casts are the practitioner's goodwill; refunds are for the specific situations in the refund policy.