Terms of Service

1. What Divina is

Divina (the "Platform") is an online marketplace that lets customers discover, hire, message, and pay independent third-party practitioners who offer spiritual services — spells, rituals, manifestations, cleansings, blessings, prayer, and readings ("Workings"). Divina is operated by Brooke Builds Stuff LLC, a New York limited liability company ("Divina," "we," "us").

Services and digital files only — no physical goods

Divina supports spiritual services and ready-made digital files only. Every offering is either a service a practitioner performs and delivers through the Platform — for example a working performed in your name with photo or video proof, a written reading, a recorded prayer, or a message — or a digital download: a ready-made file (a PDF, audio, video, or image) that is the same for every buyer and is delivered through the Platform the moment you pay. Divina does not support the sale, shipping, or exchange of any physical or tangible goods at this time. Candles, crystals, herbs, printed items, mailed items, and any object shipped or handed to a customer are not available through the Platform. You should not send money to, or accept goods from, a practitioner for anything outside a Working delivered on the Platform.

Digital downloads

When you buy a digital download, you get a personal, non-exclusive, non-transferable license to download, keep, and use the file for your own personal, non-commercial purposes. You may not resell, share, publish, or redistribute it, or pass it off as your own. The practitioner (or whoever licensed it to them) keeps all rights in the file. A digital download is the same for every buyer — it is not made for you — and it carries the same "no outcome guaranteed" terms as every Working. Your file stays available on your order page while your order is active, and a practitioner may replace it with an updated version. If a practitioner's account is closed, their files are removed and may no longer be available.

No substances

Divina is a substance-free platform. No Working may involve, require, recommend, prescribe, supply, or administer any drug, medication, psychedelic or entheogen (ayahuasca, psilocybin, peyote, and the like), cannabis, alcohol, tobacco, supplement, herb, tincture, or any other substance for you to take into your body. A practitioner may not point you to a ceremony, retreat, or supplier where substances are used, and may not tell you to start, stop, or change any medication. If you want guidance about a substance or a medication, speak to a licensed medical professional — not a practitioner here.

What Divina is not

We are not a provider of Workings. We do not cast spells, perform rituals, conduct readings, or produce any result. We provide a neutral venue and tools — listings, messaging, scheduling, payment facilitation, and reviews. We do not employ practitioners or act as their agent or partner; we do not direct, supervise, or control how a Working is performed; and we do not guarantee, endorse, or verify any practitioner's identity, qualifications, abilities, or the efficacy, safety, or legality of any Working.

2. Your contract is with the practitioner

When you hire a practitioner, you form a direct agreement with that practitioner (the "Working Agreement"). Divina facilitates and provides the Platform but is not a party to that agreement. A practitioner's listings, claims, prices, delivery windows, and statements are their own; we do not adopt them. Liability for any Working — including any manifestation, outcome, or absence of outcome — rests with the practitioner who performed it, not Divina.

3. No guaranteed outcomes

All Workings, listings, and content are for personal and entertainment purposes only. They are matters of personal belief, not scientific, medical, psychological, legal, or financial fact.

No outcome is promised, predicted with certainty, or guaranteed. Whether or how a Working "works" is subjective and outside anyone's control. A practitioner who performs the agreed Working in good faith satisfies the Working Agreement regardless of the result. You pay for a practitioner's time, skill, effort, and deliverable — not a guaranteed outcome.

Divina is not responsible or liable for any outcome of any Working — including a result that does not manifest, manifests differently than you hoped, or produces any negative, adverse, unwanted, or harmful effect or consequence of any kind. Divina does not perform Workings and does not control their effects. You accept any such outcome as a risk of using the Platform; responsibility for it rests with the independent practitioner and with you, not with Divina.

4. Disclaimers and limitation of liability

The Platform and all Workings are provided "as is" and "as available," with all faults and without warranty of any kind. To the fullest extent permitted by law, Divina disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free, or that any practitioner, listing, or Working is accurate, reliable, effective, safe, or lawful.

To the fullest extent permitted by law, Divina will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, or for emotional distress or alleged spiritual harm, under any theory. Divina's total aggregate liability for any claim will not exceed the greater of (a) the fees Divina retained from your transactions in the three months before the claim, or (b) US $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

5. Acceptable use

You may not request, offer, or perform any Working meant to — or reasonably likely to — harm a person or animal (baneful work); override someone's free will; frighten, harass, or stalk; target an identifiable person without consent; involve minors, non-consenting third parties, or animal cruelty; involve, recommend, supply, or instruct the use of any drug, medication, or other substance a person takes into their body; deceive or exploit (including fear-based "pay more to remove a curse" schemes or guaranteed-results promises); offer physical or shipped goods; or break the law. You are responsible for the requests you submit and the intent behind them. The full rules are in our Acceptable Use Policy, which is part of these Terms. We may remove listings and requests, cancel or reverse transactions, refund customers, suspend or close accounts, and report unlawful conduct, at our discretion.

6. Payments, fees, and refunds

Customers pay through our third-party payment processor. Prices are set by the practitioner and shown before checkout. A buyer service fee covers payment processing and is shown at checkout before you pay.

Results are not grounds for a refund

Because no outcome is guaranteed and Workings are for personal and entertainment purposes, being dissatisfied with the result — including a desired manifestation not occurring — is not a basis for a refund. Good-faith performance of the agreed Working earns the fee.

When refunds are available

Subject to review, refunds may be issued when:

• the practitioner failed to perform or deliver within the stated window and did not cure after notice;
• a prohibited request was removed before it was performed;
• there was fraud, misrepresentation, or fear-based upsell coercion;
• a digital download won't open, is corrupted, or is materially different from its listing, and the practitioner doesn't fix it after notice;
• there was a duplicate or erroneous charge; or
• a refund is required by law.

Digital downloads. By buying a digital download you ask for immediate access to it, and you understand that once it's delivered you can't cancel or get a refund because you changed your mind, except where the law gives you that right regardless. Buying the same download twice isn't possible; if you were charged twice, that's a duplicate charge and we refund it.

Disputing a delivered Working through a chargeback because you're unhappy with an unguaranteed result breaches these Terms; we may suspend accounts that do so and will contest such disputes.

7. Eligibility and availability

You must be 18 or older (or the age of majority where you live, if higher) to use Divina. We do not knowingly collect personal information from children under 13; if you believe a child has provided us information, email us at support@divinaapp.com and we will delete it.

Where Divina is available

Divina depends on our payment processor, and is available only where that processor and the Platform lawfully operate. Because our payment processor restricts spiritual, psychic, and fortune-telling services in certain countries, practitioners cannot be based in Japan, Mexico, or Thailand, and Divina is not available in any country subject to comprehensive sanctions or where we or our processor cannot lawfully provide the service. These restrictions may change as our processor's rules or applicable law change.

Not professional advice

Workings, readings, and content are not a substitute for professional medical, mental-health, legal, or financial advice. Do not disregard or delay professional advice because of anything on Divina. No practitioner or Working is a doctor, therapist, lawyer, or financial advisor. If you are in crisis or think you may harm yourself or others, contact your local emergency number (in the U.S., call or text 988, or call 911) right away.

8. Your content and reviews

You keep ownership of what you submit — your intentions, messages, and reviews. You grant Divina a non-exclusive, worldwide, royalty-free license to host, display, and use that content to operate the Platform. You may review completed Workings honestly; you may not post false, retaliatory, or incentivized reviews. We moderate content per our policies but do not guarantee removal of content you dislike.

Copyright and repeat infringers

Only post content you own or have permission to use. We respond to copyright notices under the Digital Millennium Copyright Act, and we terminate, in appropriate circumstances, the accounts of people who repeatedly infringe. How to send a notice or counter-notice is in our Copyright Policy.

9. Referral program

Divina may run a referral program: you share your personal invite link or code, a friend who creates a new Divina account from it gets free omen pulls, and you get free omen pulls once that friend draws their first card. The current offer, including how many pulls each side gets, is shown in the app and on the invite page.

Referral pulls

Referral pulls are a free promotional credit for drawing extra omen cards on Divina. They have no cash value: they can't be exchanged for money, refunded, sold, or used for anything other than omen pulls, and they can't be transferred to another account. Where we show a dollar figure next to a number of pulls, it describes what those pulls would cost to buy. It is not a balance of money.

Who can take part

• A referral counts only for a new account. Today that means an account created in the last seven days that has never paid for an order.
• Each new account can be referred once, by one person.
• You can't refer yourself, including through a second account or any other account you control.

The offer can change or end

We may change the referral offer at any time, including the number of pulls either side gets, and we may pause or end the program at any time. A change doesn't take back pulls already added to your account, and, subject to the rest of this section, a friend who joined before a change still earns you what the offer promised when they joined.

Fraud and abuse

If we believe the program is being abused or gamed — for example through self-referrals, fake or duplicate accounts, or automated sign-ups — we may, at our discretion and without notice:

• cap how many referrals or referral rewards an account can earn;
• deny a referral reward;
• take back referral pulls that haven't been used;
• stop an account from taking part in the referral program; and
• suspend or close the accounts involved.

10. Indemnification, disputes, and governing law

You will defend, indemnify, and hold harmless Brooke Builds Stuff LLC and its members, managers, officers, employees, and agents from claims arising out of your use of the Platform, any Working you request, your breach of these Terms or the Acceptable Use Policy, or your violation of law or third-party rights. Disputes about whether a Working was performed or performed well are primarily between you and the practitioner; Divina is not a party to the Working Agreement and may, but need not, help resolve them.

Arbitration and class-action waiver

Except for claims that qualify for small-claims court, you and Divina agree to resolve any dispute through binding individual arbitration, and not in court, and each waive the right to a jury trial and to participate in a class action. Either party may bring an individual claim in small-claims court instead. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@divinaapp.com. These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules.

11. Changes and acceptance

You accept these Terms by an affirmative act — creating an account, tapping "I'm 18 or older & agree," or placing an order. We may update these Terms; we will post the new version with an effective date, and for material changes we will give reasonable notice. Continued use after the effective date means you accept the updated Terms.

Contact

Questions about these Terms? Email support@divinaapp.com.