What happens if it's late

If your delivery window passes without proof, start in the order chat—a friendly message often resolves it, since practitioners work on real-world timing that can shift.

1. Message the practitioner in the order chat and ask for an update.
2. Give a reasonable chance to cure—to deliver the proof they owe you.
3. If they still don't deliver, flag the order and contact support so we can review it.

Non-delivery is one of the situations where a refund may apply—a practitioner who fails to perform within their window and doesn't cure after notice. See the refund policy in Payments & refunds.